General Information and Practice Policies

Captain Stirling Medical Centre Hours:
Monday to Friday: 8.00am to 7.00pm

Appointments:
Please ring (08) 9386 1858 for an appointment.  When making your appointment, if you feel you may need more time than the normal 15 minutes, please inform our receptionists and a longer consultation will be organized.  Appointments are made to allow for any emergencies that may arise throughout our surgery hours. 

If you need more time with the doctor, please tell the receptionist when you book. Urgent medical problems will always be dealt with promptly.

Fees:
Structured around AMA Fee Schedule. Please pay at the time of consultation by cash, cheque, Visa or MasterCard. Any questions regarding fees may be answered by reception staff.

Visiting:
Inpatient care in local private hospitals can be provided by your doctor also if you have the medical cover required.  This service is provided seven days a week.

After-Hours:
The practice provides after hours care through a GP Locum services. All after hours calls will be transferred automatically or alternatively the locum service number is 13 26 60.

Medical Certificates:
All medical certificates require a consultation with your GP.

Results:
We trust our patients are responsible enough to follow up results of investigations done for them and to keep specialist appointments that are arranged for them. We do have a recall system however we expect that each patient will phone to follow up their results. Most results are available at the time of phoning however in some instances an appointment may be necessary. If there is an urgent need to talk to the doctor speak to the receptionist explaining the situation.

Recalls and Reminders:
Captain Stirling Medical Centre has a system in place to manage recalls and reminders for preventative health. If you do not wish to participate please advise the doctor during the consultation.

Repeat Scripts:
A consultation at Captain Stirling Medical Centre is required for all prescriptions. This is for medico-legal and ethical reasons and for your benefit. 

Referrals:
Health Department Regulations require that a patient visits a GP to be referred to a specialist. Please consult the doctor before visiting the specialist as a referral will not be back dated.

Telephone Calls: (08) 9386 1858
Doctors will attempt to return your call at a convenient time. All emergencies should be stated to the receptionist. 

Parking:
Ample parking is available at the rear of Captain Stirling Medical Centre. We are situated near the corner of Dalkeith Road and Stirling Highway Nedlands. Next door is the Nedlands Vetinary Clinic and our parking is off Dalkeith road behind the main building. There is ample parking in our own car park and also in the nearby street.

Smoking Policy:
As this is a health service we request you do not smoke while on the premises.

Privacy:
Captain Stirling Medical Centre is committed to providing comprehensive general practice care to all individuals and families in this community. All patient consultations and medical records are kept strictly confidential. Link to Privacy Policy

Comments and Feedback:
The practice appreciates your comments and feedback, we take your concerns, suggestions and complaints seriously.  However, if you wish to take the matter further and feel that you need to discuss the matter outside the surgery, please contact the Office Of Health Review, Level 17 St Martins Tower, 44 St Georges Terrace, Perth: Telephone 9323 0600.